3 Tips for Enhancing Organizational Communication During Times of Change
Jan. 30, 2020
The world is in a constant state of change. The need for businesses to adapt to the shifting landscape of the modern world requires effective organizational communication strategies that allow information to flow smoothly throughout the enterprise. Developing a culture of communication and transparency will empower your organization to take on new challenges and stamp out problems as they arise. Without effective communication, issues go unresolved and can get out of control before you’re even aware they exist.
When your organization is undergoing change, communication is the only way to ensure everyone is on the same page. Your company’s greatest resource is its people, and making the most of that resource requires enacting a communications strategy that empowers everyone within your organization. Here are three tips for getting the most out of your team and giving them the information they need in times of change to best perform their roles while adjusting to new systems.
Designing your communication strategy requires careful consideration of all the factors of the change. The process of creating communications for upcoming changes is an opportunity for you to consider all the implications of the proposed change while becoming intimately familiar with the details of its impact on operations and individuals within your organization.
Creating an identity for each change helps to differentiate it from other communications your employees see throughout their day. By identifying key messages for the change, you can emphasize the critical aspects while leaving the details for those who are personally invested. Timing is also important for ensuring that the information is rolled out in a manner that it can be easily digested.
Keeping each communication simple, straightforward, and organized will ensure the messages are focused on essential, bite-sized pieces of information.
2.Focus on People
Taking an employee-centric approach to your communications is essential for creating effective messaging that won’t waste the time of your staff. Consider the changes being made from the perspective of your employees and try to put yourself in their shoes when crafting your messages. Think about the questions they are likely to have concerning the proposed changes and develop messages that answer them. Make sure you are clear about the specifics of the most important aspects of the change, like the timeline for the rollout of changes and what each stage entails.
Make sure your messages also include information on methods for your employees to provide feedback. Opening up the lines of communication for discourse to occur is essential for giving staff a chance to express their concerns while giving recommendations. Being authentic and true to your moral compass will help you reach others and establish a meaningful bond that will engender open and honest communication.
3.Establish Champions of Change
Your employees are likely to have a lot of questions concerning the upcoming changes. Because of this, it’s important that you establish open lines of communication by creating champion leadership roles in charge of fielding specific questions about the changes and providing guidance. These champions will need to be proponents of the change who are familiar with the details and have a deep understanding of how different roles in the organization will be impacted.
Utilizing champions will help put a face to the efforts while giving employees a direct avenue for learning more details about the upcoming changes. Employees will feel more comfortable coming to leaders with whom they are more familiar. These champions will be equipped to fully explain the benefits of future changes.
Changes can be stressful times, but they can also present exciting opportunities. Creating impactful messages focusing on your employees and utilizing champions who can spread information about the change will aid you greatly in your efforts of communicating the specifics of the upcoming changes. By establishing open lines of communication, you can start a dialogue that will enhance understanding and make way for meaningful feedback, helping improve the process and increase adoption speed.
For more tips on leading your business through times of change, check out more of our blog posts. Contact us with any questions you might have or for any legal aid your business requires.