Employers Blog

Let’s be real….an organization that invested in a decent handbook isn’t just passing that thing around. If someone is sharing their leftovers, that handbook wasn’t good when it was fresh.

The service industry throbs with the pulse of human interaction, where skilled hands and warm smiles weave experiences that linger long after the bill is paid. Yet, beneath the surface of friendly exchanges and steaming plates lurks a complex current: the question of compensation. Tips, the traditional lifeblood of many service sectors, have fueled countless careers while leaving others perpetually afloat. But at what cost, and is there a calmer sea upon which service businesses can navigate?

I usually acknowledge that they're having an emotion and ask if they need a minute and get them a Kleenex. And beyond that, I don't do much at all about it.

So, maybe a woman tells a male investigator, "You can't understand my sexual harassment concerns because you're a man."  My sort of snide answer is: Well, if you can't explain it to me, you're not going to be able to explain it to a judge either.

You remember that you got thick skin, and you remember that it's not personal. Some people are just loud and, as they get agitated, they get louder. And some people really do mean to yell at you, not just for the sake of being loud, but because they're angry with you.